Under Law no. 105/2003 on consumer protection, a buyer who is a natural person has the right of return in distance selling.
1. The 14-day right of return
You may return a product of adequate quality within 14 calendar days of receipt, without giving a reason.
2. Conditions for return
- The product has not been used and shows no signs of wear.
- Commercial appearance, labels and original packaging are preserved.
- Proof of purchase (receipt/invoice) is provided.
3. Exceptions
For hygiene reasons, returns are not accepted for underwear items once unsealed.
4. Return procedure
- Contact us at contact@patriotshop.md or +373 69 222 817.
- Send/hand over the product with proof of purchase.
- After inspection, we issue the refund.
5. Refunds
The value of returned products is refunded within up to 14 days of accepting the return, by the same payment method or by bank transfer. Return shipping may be borne by the buyer, except where the product is defective or non-conforming.
6. Defective or non-conforming products
If you received a defective or wrong product, please contact us — we will arrange replacement or a full refund, including transport costs.
Last updated: October 2026.